Customer Service

Shipping & Delivery
Delivery is charged at a flat rate of £3.95. Depending on the size and weight of your order, products are either sent by Royal Mail or Courier Service.
Privacy & Security
Best 4 Pure Water conform to the requirements of the Data Protection Act, 1998

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. The web site owners undertake to honour or exceed the legal requirements of privacy that apply in the country and state where the web site is located (UK). Our site uses cookies to keep track of your shopping cart.

This site may contain links to other sites - www..best4purewater.co.uk is not responsible for the privacy practices or the content of such Web sites.

Our site uses an order form for customers to request products and services. We collect visitor's contact information (like their email address). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected by Realex or Paypal is used to bill the user for products and services. Financial information (i.e. Credit/Debit Card information) is not kept and in most cases not seen by Best 4 Pure Water.

Newsletter subscriptions require contact information such as name and email address. The customer's contact information is used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.
We may run contests on our site in which we ask visitors for contact information (like their email address). The customer's contact information is used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

Public Forums
This site may provide chat rooms, forums, message boards, and/or news groups to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor. This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service. (In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) - We do not send random marketing emails to personal email addresses (spam).

1. You can send email using the Contact Us page on this web site.

2. You can send mail to the following postal address: Best 4 Pure Water, Unit 7, Horseshoe Business Park, Upper Lye Lane, St. Albans. AL2 3TA. UK

3. You can call or fax the following numbers:

Tel: 0203 900 2995 (UK) or +44 (0)203 900 2995 (Outside UK)
Fax: + 44 (0)844 357 6889
Returns & Replacements
We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. Customer service representatives are available via our phone number 0843 289 8778 or by using the using our email form. Please e-mail or call our Customer Service Department within 3 days of the receiving your order to receive authorisation and return instructions.
Ordering
Online shopping with Best 4 Pure Water is as simple as possible. Searching for prduct can be done by clicking on the various categories or via the search bar at the top of the page. If would like more information about any product, please click on the product for addition information. Just add the products to your shopping basket. The number of items in your basket will appear at the top of the page. You can also amend your basket by clicking 'View Basket' at the top of the page. When you are happy with your order procced to the checkout and follow the online checkout instructions. 

To Order by Phone
Call 0203 900 2995 (UK Local Call Rate) and place your order over the phone along with your credit/debit card details. Please note that our office hours are 9.00am to 5.00pm (GMT) Mon-Fri.
Payment, Pricing & Promotions
Payment is secured online using 128 Bit SSL (Secure Sockets Layer), considered as the highest standard in protection for information transmitted via the Internet. Your credit card number and personal information are completely protected. No credit card information is stored on our server.

The price of the products will be the price quoted in the Web Site at the time we accept your order. The price displayed is excluding VAT and the cost of delivery unless stated otherwise. All prices are subject to change without notice.

Certain offers are only available for a limited period and while stocks last. If you order is received after the offer period or the goods are no longer available at the offer price, we will notify you before we dispatch the goods.

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

Viewing Orders
Previous orders cand the status of a current order can be viewed online one you have logged in using your email address and the password you used at the time of placing your order.
Updating Account Information
You must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us of any changes to the information that you provided when registering by updating your personal details.

When you register to use the Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services immediately.

If Best 4 Pure Water has reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account.